GM Store Nation,

Awesome Day at Store More HQ yesterday …. lots of reservations and ZERO move outs 🙌 …. November has actually treated us well 🤷‍♂️

Errrrmmmm …. So far 🙏

Yesterdays Stats …

• 7 Reservations

• 5 Move Ins

• 0 Move Outs

Lets … Do … This …

Here's what coming your way today :-)  😎 🎯

🤐 A Self Storage Tip - “How Do You Welcome Your Customers? 🤔”

🤝 3 Self Storage News Stories

🧐 Yesterday’s figures for each facility

🥸 1 Meme of the day

Self Storage Tip - 💡 💰 🤑

Welcome Packs  

I was asked to speak in Vegas about customer care 

Whilst it was a massive honour …. I was shitting myself 💩 (Sorry Mum)

It made me rethink how we treat our customers and question if we could do better

A super exercise that helped me do this was … 

You simply follow your customer journey every step of the way from landing on your website to putting their stuff in a storage unit 

You will be amazed at all the different points you can and probably should improve 

For us …. Embarrassingly there was loads of areas we can improve 😳

One such area was when the customer moved their stuff into the unit 

Normally, for whatever reason it’s a very stressful time for the customer … So how can we make it that little less stressful?? 🤔

We designed a Welcome Pack we put in each unit prior to renting the unit. 

The Welcome Pack has included -

• £10 Voucher for the local ice cream shop 

• A bottle of wine

• A card to say welcome to the site …. Your stuff will be very happy here 😂

• A costa Voucher 

• Sweets   

• Bottles of water

• Etc Etc

The list is endless at what you can do to make your customer feel loved and appreciated 

Don’t get me wrong … We don’t do all of them, at the minute I believe it’s a handwritten that you card, sweets and 2 bottles of water

Customers appreciate the human touch 

The more you do for your customers the more likely they are to leave a review for your company and tell others about your awesome company 

SO my question for you is …. How could you welcome customers into your storage facility??

A little bit of effort goes a LOOOOONNNGGG way! 

Most companies don’t make any effort so you making a little effort stands out like a sore thumb in this world 

Industry News -  🧐

• 1 - Big Yellows Valuation Bump Spares Its Blushes

• 2 - Buying a Self-Storage Property: Items to Examine During the Due-Diligence Phase

^{_{3 - Shurgard Self Storage Receives ESG Excellence Award}}

The fun bit - My business .... Bare Butt Naked! 😲 🤫 🤭

Willerby (Hull) My big site -

• 1 Reservations

• 2 Move In's

• 0 Move outs

Month to Date -

• MINUS 1140 Sq Ft Up

Reservations so far this week = 3

Move ins so far this week = 4

Clough Rd Figures .... The Automated Site

• 3 Reservations

• 3 Move in

• 0 Move outs

Month to Date -

• 1,345 Sq Ft Up!

Reservations so far this week = 5

Move ins so far this week = 3

Beverley … My Baby (First site)

• 1 Reservation

• 0 Move in

• 0 Move Outs

Month to Date -

• Minus 245 Sq Ft for the month

Reservations so far this week = 2

Move ins so far this week = 1

Wrexham's Figures (Indoor) ... My First Acquisition

• 0 Reservation

• 0 Move in

• 0 Move Outs

Month to Date -

• PLUS 630 Sq Ft for the month

Reservations so far this week = 1

Move ins so far this week = 1

Mansfield Figures - My New Site

• 2 Reservation

• 0 Move in

• 0 Move Outs

Month to Date -

• PLUS 2850…. WHOOOPPPPPP!

Reservations so far this week = 2

Move ins so far this week = 1

Meme / GIF of the day - 👀 😂 

Health and Fitness ... Move More = Live Longer - 🏋️‍♀️ 🏃

Weekly goals -

• Gym - 4 times …. 20,000 steps per day

• Run - 25 k

• Boxing - 0

Results so far -

• Gym - 0

• Run - 11k

• Boxing - 0

Yesterday’s Steps - 16,290

Loads of self storage love,

Dean ❤️ 🙃