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GM Store Nation,

Massive day of reservations at SM HQ yesterday 💪 -

Willerby - 2

Wrexham - 2

Beverley - 2

Clough - 1

Reservations at all 4 sites 🙌

Erm …. Now we just need to work on the Move Ins 🫣

Lets … Do … This …

Here's what coming your way today :- 😱 😎 🎯

🤐 A Self Storage Tip - “Never expect a customer to forgive you … EVER

So act like it”

🤝 3 Self Storage News Stories

🧐 Yesterdays figures for each facility

🥸 1 Meme of the day

Self Storage Tip - 💡 💰 🤑

I was listening to a podcast whilst on holiday that featured Alex Harmozi

… This guy is a genius BTW! 🤯

He made a pass away comment … It literally made me stop in the street and write it down 😳

Here’s the comment -

“Never expect a customer to forgive you … EVER

So act like it”

I know its common sense but most of us don’t work like this ❌

Just imagine if we knew that every mistake we made the customer wouldn’t ever forgive us …

If this was true,

• How would you change?

• What would you do differently?

• How would you and the team show up?

Every tiny thing we do as a business is been judged somewhere and by someone

Been perfect is nearly impossible but trying to be perfect should be the minimum standard ✅

I constantly ask myself, how can we do more for our customers?

Your reputation as a business has never EVER been more important

Good word of mouth travels fast …. But do you know what travels faster??

BAD word of mouth 😱

Lets make sure we limit and even erase any bad word of mouth

Always put yourself in the customers shoes or as Jeff Bazos says -

“Start with your customer and work backwards”

Self Storage is a local business, so everything I said above is 10 times more important for us 😱

Lets have this as our mantra - How can we do more for our customers 🤓 

Industry News -  🧐

• 1 -  McCarthys set to open in Lincoln

  Lincoln self-storage centre to open that people use smartphones to access

• 2 - Self-storage prices are soaring to unexpected highs

• 3 - One Stop Self Storage expands its reach to a new convenient location in Chicago

The fun bit - My business .... Bare Butt Naked! 😲 🤫 🤭

Willerby (Hull) My big site -

• 2 Reservations

• 0 Move In's

• 2 Move outs

Month to Date -

• Minus 675 Sq Ft

Reservations so far this week = 3

Move ins so far this week = 0

Clough Rd Figures .... The Automated Site

• 1 Reservations

• 0 Move in

• 0 Move outs

Month to Date -

• 335 SQ FT UP

Reservations so far this week = 1

Move ins so far this week = 1

Beverley … My Baby (First site)

• 2 Reservation

• 0 Move in

• 0 Move Outs

Month to Date -

• MINUS 605 Sq Ft for the month

Reservations so far this week = 2

Move ins so far this week = 0

Wrexham's Figures (Indoor) ... My First acquisition

Reservations so far this week = 3

Move ins so far this week = 1

Meme of the day - 👀 😂

Health and Fitness ... Move More = Live Longer - 🏋️‍♀️ 🏃

Weekly goals -

• Gym - 5 times

• Run - 0 … Im still injured with my knee … But im making sure my average steps are 20,000 per day. Gotta keep up the cardio

• Boxing - 0

Results so far -

• Gym - 1

• Run - 0k

• Boxing - 0

Yesterdays Steps - 20,524

Loads of self storage love,

Dean ❤️ 🙃