How Many Customers Are You Losing?

Goood Day Store Fam..A..Lam

16 Reservations and 14 Move Ins in 2 Days 👊 Whoop Whoooopp

Right …Letsssss gooooooo …

Here’s today’s newsletter …

• 7 Reservations

• 2 Move Ins

• 6 Move Outs

Lets … Do … This ….

Here's what's coming your way today 😎🎯

🤐 A Self Storage Tip - “How Many Customers Are You Losing?“

🤝 3 Self Storage News Stories

🧐 Yesterday’s Figures For Each Facility

🥸 1 Meme of the Day

Self Storage Tip 💡 💰

How many customers are you losing?

Here’s what I’ve learned after years in self storage:

• Most businesses stop answering calls right before closing time… I don’t know about you but when that happens to me as the customer …. It drives me mad 😤
   

• Customers notice—and they remember who picks up.
   

• The simplest way to stand out? Be the one who always answers.

Here’s my golden rule:

• With a customer? Excuse yourself and answer the phone. Most people disagree
   

• Busy? Pause and answer the phone.
   

• Can’t be bothered? Answer the phone anyway.
   

• About to close? Answer the goddam phone.
   

• Already closed and you hear it ring? PICK IT UP!

It’s that simple. If the phone rings and you can hear it—pick it UPPPPP.

Hahah … I think you get the point 😂

Why It Matters

Most storage sites lose business at 4:55 pm because they’re “closed.” I’ve gained countless customers just by being the one who answers, no matter what.

Customers are expensive to acquire—don’t let them slip away because you missed a call.

Quick Challenge

Try it for one week. Answer every call, no matter what. Watch what happens.

If you want some FREE training, here’s a video -

Industry News 🧐 …

• Pink Storage still needs planning permission for 291 containers on Yak Yak Land

• 75 self-storage containers plan outside Ipswich resubmitted

• Rotherham footballer turned business owner is on the ball with safe and secure storage in Hellaby

The Fun Bit - My Business .... Bare Butt Naked! 😲🤫🤭

Yesterday’s Results -

Willerby (Hull) … My Big Site

• 4 Reservations

• 0 Move Ins

• 0 Move Outs

Month to Date -

• PLUS 475 Sq Ft

Reservations so far this week = 5

Move Ins so far this week = 3

Clough Rd Figures ... The Automated Site

• 1 Reservations

• 1 Move Ins

• 1 Move outs

Month to Date -

• PLUS 570 Sq Ft

Reservations so far this week = 7

Move Ins so far this week = 5

Beverley … My Baby (First Site)

• 0 Reservation

• 0 Move Ins

• 2 Move Outs

Month to Date -

• MINUS 325 Sq Ft

Reservations so far this week = 0

Move Ins so far this week = 2

Wrexham's Figures (Indoor) ... My First Acquisition

• 1 Reservation

• 0 Move Ins

• 0 Move Outs

Month to Date -

• MINUS 80 Sq Ft

Reservations so far this week = 1

Move Ins so far this week = 1

Mansfield Figures

• 1 Reservation

• 1 Move Ins

• 2 Move Outs

Month to Date -

• PLUS 245 Sq Ft

Reservations so far this week = 3

Move Ins so far this week = 3

Glasgow

• 0 Reservation

• 0 Move Ins

• 1 Move Outs

Month to Date -

• MINUS 160 Sq Ft

Reservations so far this week = 0

Move Ins so far this week = 0

South Shields

• 0 Reservation

• 0 Move Ins

• 0 Move Outs

Month to Date -

• 0 Sq Ft

Reservations so far this week = 0

Move Ins so far this week = 0

Meme / GIF of the day -  👀😂

Health and Fitness ... Move More = Live Longer - 🏋️‍♀️ 🏃

Weekly goals -

• Gym - 3 times

• Run - 25miles

Results so far -

• Gym - 0

• Run - 8 Miles

Yesterday’s Steps - 20,148

Loads of self storage love,

Dean ❤️ 🙃